Refund policy

Defects and incorrect items

If your item arrives defective or you receive the wrong item, contact Hoop Haven within 14 days of delivery at graysonfisher75@gmail.com. Include your order number, a description of the issue and clear photographs of the item and packaging.

We will review your request and arrange an appropriate resolution, such as a replacement or refund for a confirmed defect or incorrect item. Contact us before sending an item back; we will provide any required return instructions.

Other returns

Our voluntary return policy covers confirmed defects and incorrect items. Change-of-mind and size-selection returns are not offered under this policy. Contact us about sizing before ordering.

This policy does not limit any rights that apply under consumer law.